Shipping Policy

Once your product has shipped, it usually takes 4 to 9 business days to domestic orders (USA)5 to 10 in Europe and 5 to 15 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest.

Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize!

The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible.

Please see our refund and return policy for when these might be applicable to shipping situations.

If you have any issues please contact support@ithermolabs.com or call us at (929) 235-1268